Last updated: June 2026
These policies are designed to create a clear, respectful, and consistent experience for both client and trainer. By purchasing personal training services from Marianne Kane Fitness LLC, you agree to the following policies.
Getting Started
All new clients begin with a free discovery call to discuss goals, answer questions, and determine whether coaching is the right fit.
If we decide to move forward, the next step is a Fitness Strategy Session, which is paid at the time of booking.
Monthly Coaching & Payment
Ongoing in-home coaching is offered through monthly training programs.
Monthly coaching is billed in advance at the start of each billing cycle in order to reserve your recurring training sessions and ongoing support.
Payment must be received before the start of each new billing cycle. Sessions are not held or scheduled without payment.
All sales are final. Refunds are not provided for unused sessions or partial months.
Scheduling
Training sessions are scheduled in advance and are subject to availability.
Sessions may take place in your home, outdoors, or another mutually agreed-upon location.
Please ensure the training space is safe, reasonably clear, and suitable for exercise.
Cancellations & Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule a session.
Sessions cancelled with less than 24 hours’ notice will be forfeited. No-shows will be charged as completed sessions.
I understand that life happens, and occasional emergencies will be handled with discretion. However, repeated last-minute cancellations may result in loss of recurring booking privileges.
Monthly Session Use
Monthly coaching is designed to provide consistent support and accountability throughout the month.
Whenever possible, missed sessions may be rescheduled within the same billing cycle if my schedule allows. Rescheduled sessions are not guaranteed, and unused sessions do not roll over into future months.
Late Arrivals
Sessions begin and end at the scheduled time.
If you arrive late or are not ready to begin at the scheduled time, the session will still end at the originally scheduled time.
If I am delayed due to travel or unforeseen circumstances, session time will be adjusted accordingly.
Trainer Cancellations
If Marianne Kane Fitness LLC must cancel a session, the session will be rescheduled at no additional cost.
If rescheduling is not possible, the session will be credited toward a future session or billing cycle.
Travel & Weather
Because training is mobile, severe weather, unsafe travel conditions, or outdoor conditions that make training unsafe may require rescheduling.
Safety will always be the priority, and weather-related changes will be communicated as early as possible.
Health & Readiness to Train
Clients are responsible for disclosing any injuries, medical conditions, symptoms, or significant changes in health before each session.
Training may be modified, postponed, or paused if continuing would be unsafe or inappropriate.
Respect & Conduct
A respectful and safe environment is expected at all times.
Marianne Kane Fitness LLC reserves the right to discontinue services if behavior is inappropriate, unsafe, or disrespectful. In such cases, remaining sessions will be forfeited.
Policy Updates
These policies may be updated periodically. The most current version will always be available on the website.
Questions
If you have questions about these policies, please reach out before booking.
Marianne Kane Fitness LLC
Marianne@mariannekanefitness.com